Returns & Exchanges

We want you to adore every beauty product you purchase from LLB. We take pride in the quality and effectiveness of our products, and we're committed to ensuring your satisfaction. Here's our return policy, which outlines the process for exchanges:

1. Exchanges Only: As much as we'd love to offer refunds, we currently only accept exchanges. If you're not completely satisfied with your purchase, you have the option to exchange the product for something else in our range. The product must be unopened, unused, and in its original packaging for any exchange request. We can only accept products that are in a resellable condition. This policy ensures the hygiene and safety of our products for all our customers.
2. Damaged or Faulty Products: If you receive a damaged or faulty product, we sincerely apologise for any inconvenience caused. In such cases, we will gladly provide you with a full refund or exchange the item for a new one, whichever you prefer. Please contact our customer support team within 7 days of receiving the product to initiate the return process.
3. Processing Time: Once we receive the returned product, we will process the exchange within 3-5 business days. The delivery time for the replacement product will be in line with our standard shipping policy (2-4 business days within the UK).

We genuinely appreciate your understanding of our exchange-only policy. Our goal is to provide you with top-notch beauty products that enhance your natural beauty and make you feel fantastic. If you have any questions or need assistance with the exchange process, please don't hesitate to reach out to us. We are here to assist you every step of the way.